Shipping & Returns Policy

We currently only offer shipping within the UK.

In most cases, your package will ship within 24 hours of your order and we’ll send you an email to let you know it’s on its way. A small number of products listed as ‘online only’ generally require an additional 48 hours before they will ship. We currently use Royal Mail for our shipping.

Due to the current circumstances we are shipping orders within 72 hours of receiving them. However, due to the impact that the COVID-19 outbreak has had on Royal Mail’s staff, many of our customers are experiencing delays of several days. We are working hard to get your orders out to you quickly and safely and are shipping daily. We are grateful for your patience during this unprecedented time.

We offer the following shipping options for UK orders:

• 3-5 day shipping – £4.00

In all cases, days refers to business days.

We currently only offer shipping within the UK.

Lost parcels: Royal Mail does not consider a parcel lost unless it has been missing 15 days in the UK. If you believe your parcel has been lost, please get in touch at hello@stitch.org.uk. However, we normally ask for you to wait that long before we can replace your order.

RETURNS POLICIES

We make every effort to provide full details and accurate images for all of our products. If you have any questions about a product or would like help matching the colours of fabric, thread, zips or other items, we are happy to help.

Cut fabric, ribbons and trims can’t be returned unless damaged during shipping. We will reimburse any shipping costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost. Please include a description of the damage with your return.

Unused and unopened skeins of yarn, thread and other products can be returned in their original condition within 14 days for exchange or store credit. When making an exchange, the customer must pay for all shipping costs associated with the exchange.

To make a return, send items with your original receipt, your email address, phone number and shipping address to:

STITCH! CRAFTS AND CLASSES

2 Hazelwood Lane, N13 5EX

email hello@stitch.org.uk

We recommend you send any returns by recorded delivery and obtain proof of postage.

We cannot be held responsible for items that are lost or damaged in transit.